Aéroports de Paris
2014 - The Aéroports de Paris Service University commissioned Cymbi.O / By.O to run working sessions with the managers and operational teams of Charles de Gaulle and Orly Airports. The aim was to help them reshape the way they organize services management subcontracting to improve their performance and service quality. About a hundred people attended and were coached on this approach, with fifteen or so outside firms (services, facilities management, transport and other sectors) taking part in round tables and offering their own viewpoints. Catherine and Marc devised and ran these sessions.